Agent kicked out of chat involuntarily

3 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Neil,

    For the agents running into issues with chat disconnections, did you already have them check their chat connection using the following instructions? Checking your connection status for troubleshooting

    Are they also able to replicate this issue from another computer by chance? I'm rather limited on what I can assist with from my end but hopefully the above helps point you in the right direction.

    Keep me posted!

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  • Jennifer

    Brett Bowser we're also seeing more chat disconnections on both the visitor and agent side. The agent's connection status seems normal when I see their information. Are there any further steps we might be able to use to help us test, troubleshoot, and gather proper data for this?

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  • Erika Camille Sundian
    Zendesk Community Team

    Hello Jennifer,

    Just stepping in to continue support! You may also consider the steps in Troubleshooting your Chat connection to help isolate where the issue is coming from.

    Please let us know how you go with this and if you have any questions! :)

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