Agent kicked out of chat involuntarily


  • Brett - Community Manager
    Comment actions Permalink

    Hey Neil,

    For the agents running into issues with chat disconnections, did you already have them check their chat connection using the following instructions? Checking your connection status for troubleshooting

    Are they also able to replicate this issue from another computer by chance? I'm rather limited on what I can assist with from my end but hopefully the above helps point you in the right direction.

    Keep me posted!


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