We are excited to announce the Early Access Program for the new Shopify integration for Support & Chat!

Overview

The new integration rationalises the Chat and Support into a single integration that can be managed from Admin Center, and also includes updates to the sidebar app UI. You’ll also be able to add the Web Widget on your Shopify store from within Admin Center, so customers can contact your support team whilst they’re on your site.

Throughout the EAP we'll also be releasing new functionality like multiple storefronts, Refunds, Cancellations, matching orders to customers based off other customer attributes, along with other updates to the sidebar apps. 

How does the new Shopify integration work?

The new integration allows you to configure all the features of the integration in Admin Center, and allows you to connect multiple Shopify storefronts into you Zendesk account.

The Support and Chat apps feature a refreshed UI, to help with navigation and surfacing additional information. The apps query your Shopify store to find the customer’s details and recent orders to reduce agents context switching and serve customers faster. Agents can access relevant customer Shopify data such as order, billing and shipping information from within Support and Chat. 

We’ve also released Refunds and Cancellations, allowing agents to process an order refund or cancellation from within Support via the sidebar app.

The Web Widget can also be added into your Shopify storefront with a single click, meaning you’ll can provide live support to your customers as soon as the integration is up and running.

Am I eligible for the EAP?

The Web Widget, Support and Chat apps are available to customers on Zendesk Team plan or above for Support, Chat, or the Zendesk Suite.

When is the EAP starting?

The new EAP for the new Shopify integration is now live! Registrations for the EAP are now open, so sign up for the EAP today!

How do I get started?

You can sign up for the EAP here. Once you’ve been granted access to the EAP you can follow the instructions to install and use the features here.