Agent Online and Invisible Duration - Explore

Answered

3 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Carl,

    Session-based metrics are not available in Explore at this time, however, our Explore team is looking into adding additional Chat/Talk metrics available in the future.

    You can find a full list of available metrics here: Metrics and attributes for Zendesk Chat

    Let me know if you have any other questions!

    0
  • Jen Meekel

    Our team could also leverage these metrics. Brett Bowser any updates since last year on developing this?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Jen,

    No further updates to provide at this time. Are you looking for the same metrics that Carl mentioned above?

    I would recommend creating a feedback post in our Explore Product Feedback topic for our Product Managers to review. I would recommend sharing your use case as so they have more context on why this sort of functionality is important to your workflow.

    Let me know if you have any other questions!

    0

Please sign in to leave a comment.

Powered by Zendesk