Community topic in normal help center
AnsweredIs it possible to just not have a community section, but use the community format of an article? Right now, the only real use case we have for the community is to use it for product suggestions. However, I don't want to have an extra step to go to the community, if I can just have it be a part of the regular help center. Is it possible to just create "Product suggestions" as a category in our main help center, but have it have the format of a community post ( ability to put status, comments, voting, etc). as opposed to having a separate community function?
-
Hi Andres -
You could create a category in the knowledge base called "product suggestions," but you would have to have one of your publishers initiate the article and then have users contribute their thoughts in the comments on the article.
If you want users to be able to initiate new posts, you would have to use the community function to do this.
-
Hey Nicole,
Thanks for the quick answer! Yes, we'd like the users to be able to initiate new posts, as we are interested in the functionality that the community posts offer (voting, comments, status', etc.). However as it stands, the community in our help center is currently only being used for product suggestions. Therefore there is a lot of whitespace in the community home page section. I was just curious if there's a way to use a community like section on a regular knowledge base, as opposed to it being a separate thing.
hope this makes sense, it's a little difficult to describe.
-
You might want to consider doing some customizations on your theme to fill that space. Or perhaps you could create 1-2 additional topics for feedback on different aspects of your product just to flesh it out?
Please sign in to leave a comment.
3 Comments