Filtering public comments by "Ticket group" vs "Update ticket group"

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2 Comments

  • Hillary Latham
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    I would encourage you to make the change.  Zendesk's dashboard is just an example of what you can do using common scenarios.  Many of us have different workflows and design custom queries and dashboards.

    Sounds like you understand the attributes correctly, so I would just make a copy of the query and make the change you need.

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  • Hannah Voice
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    Thank you Hillary Latham! 🙌

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