[Web Widget] How to change the Talk Callback Form?

Sebastien

Hello Zendesk Community,

I couldn't find anywhere if there's a way to change the Callback talk form when using the WebWidget.

I would like to change the Name and How can we help? to a required question.

I would also want to add one or two more custom fields (ex. When is the best time to call you back?)

3 Comments

Daniel Aron
- February 19, 2020 09:48
Zendesk Product Manager
Hi Sebastien,

Customizing the Web Widget Talk callback form (including making fields mandatory) isn't possible currently. However, I'll log this as a feature request. Your feedback is much appreciated.

Dan

0
Sebastien
- February 24, 2020 19:16
Hello Daniel,

Thank you very much!

Sébastien

0
Taylor Wilson
- November 25, 2020 22:02
+1 we need this. We would require entries for these fields and add a "Reason" drop-down field so we know how to manage the urgency of their call back request, and set certain SLAs depending on their selection. PLEASE MAKE CALL BACK FORM EDITABLE!!!

1

Please sign in to leave a comment.