[Web Widget] How to change the Talk Callback Form?
Hello Zendesk Community,
I couldn't find anywhere if there's a way to change the Callback talk form when using the WebWidget.
I would like to change the Name and How can we help? to a required question.
I would also want to add one or two more custom fields (ex. When is the best time to call you back?)
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Hi Sebastien,
Customizing the Web Widget Talk callback form (including making fields mandatory) isn't possible currently. However, I'll log this as a feature request. Your feedback is much appreciated.
Dan
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Hello Daniel,
Thank you very much!
Sébastien
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+1 we need this. We would require entries for these fields and add a "Reason" drop-down field so we know how to manage the urgency of their call back request, and set certain SLAs depending on their selection. PLEASE MAKE CALL BACK FORM EDITABLE!!!
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