Pre-chat Form Customization

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1 Comments

  • Official comment
    Dean Kenny
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    Hi Mark,

    Thanks for posting your feedback. There is actually an ongoing thread for this request here: https://chat.zendesk.com/hc/en-us/community/posts/208794648-Custom-prechat-field

    Currently, there are no plans in 2020 to support custom pre-chat form fields in the widget. You can look at building a bot with our Conversations API or build a custom widget using the Web SDK if you need this functionality now.

    Thanks,

    Dean

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