Upcoming changes to email notifications

Answered

2 Comments

  • Chris H

    Hello Jamie,

     

    This change will not affect tickets that are created by agents. So your proactive tickets will still send these placeholders. The best workflow for this would be to ensure you have two triggers setup one for tickets created by end-users and one for tickets created by agents by adding this condition

    I hope this helps!

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  • Brett - Community Manager
    Zendesk Community Team

    Support Triggers and Email Workflows AMA has ended and comments have now been closed. If you have any related questions, you can create a new post in our Support - Troubleshooting and Q&A topic!

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