It seems Zendesk changed the success message for a successfully sent support request. Now there is no success header at the dashboard page it reroutes after sending, now a small grey popup appears for like 5 seconds.
This is not helpful.
Even worse, we experience problems with the form not showing any success message at all anymore. When an agent is logged it in shows up, if not logged in no success message appears, not even the popup.
This is some problem for us since our users create multiple tickets believing nothing happened.
Can you please fix that? It worked fine with the old successmessage.
Side question, how can intercept the reroute so that we can create our own success page?
Please sign in to leave a comment.