Narrowing to Ticket Group in Explore



  • Marie-Cathrine Sørensen
    Community Moderator

    Hi Virgil,

    You can add either an attribute or a filter to your report called Update ticket group or Ticket group depending on what dataset you are using and how you want it displayed, though I would suggest using the Ticket updates dataset and the Update ticket group attribute. You can then narrow it down to the desired group by click on the attribute or filter and selecting the group you want the numbers displayed for. 

    #helpsome regards,
    Marie-Cathrine Sørensen
    Business Intelligence Analyst @

  • Virgil Munteanu

    Hi Marie,

    Thank you for taking the time, it's much appreciated. All my best!


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