The option to ban IP addresses in ZenDesk Support (not Chat)

5 Comments

  • Trapta
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    Hi Zornitsa Georgieva,

    Try looking at this link: https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions

    Let us know if this solves your issue.

    Thanks

    Team Diziana

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  • Zornitsa Georgieva
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    Yes, this article was already suggested but it is about allowing certain IP addresses, not banning them. If I have to allow IP addresses, then I need to create lists of dozens of addresses which is very time-consuming. On top of that, there will always be a chance to not allow a range which has to be allowed and potentially to restrict users from getting in touch with support.

    As said - restricting IP addresses is an option in Chat - why it is not an option in Support?

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  • Stassa Miller
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    Zornitsa Georgieva

    Is the option below enabled:

     

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  • Zornitsa Georgieva
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    No, this option is not enabled and I don't find it helpful to enable it, then whitelist all clients' IP addresses just to exclude one. It is much easier just to ban one. "Stalking" - I used the word just because I don't want to dive in explanations what is happening so don't focus on it.

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  • Candice
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    If the language they use is pretty consistent perhaps you can set up triggers to filter those tickets.

    But yes, I also wish we could ban IP addresses from support, not just chat. Having to see the ticket, then un-suspend the banned account then merge the accounts together then re-suspend is a big waste of time.

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