The option to ban IP addresses in ZenDesk Support (not Chat)

6 Comments

  • Trapta
    Community Moderator

    Hi Zornitsa Georgieva,

    Try looking at this link: https://support.zendesk.com/hc/en-us/articles/203663706-Restricting-access-to-Zendesk-Support-and-your-Help-Center-using-IP-restrictions

    Let us know if this solves your issue.

    Thanks

    Team Diziana

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  • Zornitsa Georgieva

    Yes, this article was already suggested but it is about allowing certain IP addresses, not banning them. If I have to allow IP addresses, then I need to create lists of dozens of addresses which is very time-consuming. On top of that, there will always be a chance to not allow a range which has to be allowed and potentially to restrict users from getting in touch with support.

    As said - restricting IP addresses is an option in Chat - why it is not an option in Support?

    1
  • Stassa Miller
    Community Moderator

    Zornitsa Georgieva

    Is the option below enabled:

     

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  • Zornitsa Georgieva

    No, this option is not enabled and I don't find it helpful to enable it, then whitelist all clients' IP addresses just to exclude one. It is much easier just to ban one. "Stalking" - I used the word just because I don't want to dive in explanations what is happening so don't focus on it.

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  • Candice

    If the language they use is pretty consistent perhaps you can set up triggers to filter those tickets.

    But yes, I also wish we could ban IP addresses from support, not just chat. Having to see the ticket, then un-suspend the banned account then merge the accounts together then re-suspend is a big waste of time.

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  • Adam Hanna

    Is there any update on this potentially becoming a feature? Have a customer that has submitted over 250 tickets in the past 24 hours from multiple different email addresses and would love to be able to ban their IP address or stop them in some way. Have done all the suggestions with some success each time, but they keep coming back with slightly different wording and a new email

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