I am working on the implementation of a knowledge base and focusing on the Search feature properties.
As I understood, we can either choose to:
- activate the Instant Search feature: in this case, the user is able to start to type his word and 6 suggested articles will already be displayed, only articles' TITLES matching with the word typed.
- inactivate the Instant Search feature: in this case, the Native Help Center Search is therefore activated by default. This Search feature does not use partial word search, BUT search through titles, labels and content (priority order: 1) Article titles 2) Article Labels and 3) Article content)
I would like to suggest a combination of the 2 already existing Search features: maybe it could be even better to have the Instant Search suggesting Articles with which the keyword typed matches with titles AND descriptions AND labels.
Thank you for your consideration,
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