If Guide is not live, it SHOULD NOT be visible to signed in users


  • Brett - Community Manager
    Comment actions Permalink

    Hey Kaira,

    Just to confirm, is Guide showing for signed in end-users or signed in agents on your account? You should be able to deactivate Guide for end-users by navigating to Guide Admin>Guide Settings and select Deactivate Help Center.

    Let me know if that's not what you're looking for!


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