Article Body Templates

8 Comments

  • Nicole S.
    Zendesk Community Team

    Thank you for sharing your feedback, Grant.

    0
  • Dan Cooper
    Community Moderator

    This is something that is available via the Knowledge Capture app, it would be cool if this was something that was available as part of a drop-down in the article editor to select from those same templates to pre-populate the same options. Then it could also potentially count towards Knowledge Capture metrics as well. 

    1
  • Lesley Heizman

    I  would also love to have this available in the Guide area-it's nice to have it as part of the Knowledge Capture app too but would be nice if you could pick the same template and add it as an article in Guide! 

    0
  • Nicole S.
    Zendesk Community Team

    Thanks for posting your feedback, Lesley.

    0
  • Karen Stephen

    We also would love to have this functionality!

    0
  • Nicole S.
    Zendesk Community Team

    Thank you for sharing, Karen. 

    0
  • Bakk László

    I'm just getting familiarize with Zendesk and I'm surprised it's not a core functionality.

    Edit: I have found it under macros.

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  • Chuck Martin

    This, please.

    I understand that the designers and developers of ZD Guide don't seem to understand the concept of structured content, a fundamental concept of content development--especially when you're managing larger content sets--otherwise, this would have been a core part of Guide's functionality from Day One. Content patterns help readers recognize content types, and that's one of the biggest reasons to have content templates, so the structures of conceptual and task and reference and FAQ and tutorial content types will be consistent throughout an enterprise.

    I'm looking at the code in one of our article templates and I see what I'm assuming are text placeholders, I'm guessing in the Curlybars language, a language that I have not (yet) studied. It looks like key-value pairs, and if that's true and if I can dig into the language, I might be able to figure out how to create a page structure and use Curlybars to grab a bunch of stored values for template headers.

    OTOH, if I can figure out which div tags in the template are the ones that contain the content, I'm not sure why I could not insert some HTML in there. 

    And thanks to Bakk it looks like I'm going to dig into how macros work. If a macro can insert content blocks, I could just use a standard article template and then insert the article structure via the right macro.

    While it focuses more on content templates for API docs, if the ZD Guide developers want to know more about content templates and how they can be used, a recent Write the Docs meetup had a presentation on this very subject, and you can access the recording on the event page: https://www.meetup.com/Write-the-Docs-Bay-Area/events/268792742/.

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