Zendesk side conversation with slack and reporting

1 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Jessie,

    Currently the deletions are propagated, however, our Product Managers are looking into possibly having an option to toggle this on or off.

    As for reporting on side-conversations, you'll want to look at tagging these tickets as there's no built in metrics to include this data.

    Let me know if you have any other questions!

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