Multi-Brand: Separate Call Queues for Separate Brands


  • Tiago

    Hello Montana. If you download the app below, you will be able to create those specific queues of agents for different brands. And also enjoy many more features included. Cheers.

  • Neil Weldon
    Zendesk Product Manager

    Hi Montana,

    thanks for the feedback. Obviously we don't have what you are suggesting at this time but I'm happy to work with your Success team to see what we can do in terms of extending queue sizes further. There is also an option of prioritising some of the numbers to make sure that they get handled more quickly than others.



    Neil Weldon | Director of Product


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