1 Comments

  • Devan
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    Hello sharath H C,

    Currently via Explore the best report that could partially facilitate your needs but currently as the base product stands next reply time us not a reportable metric. I've included an article that shows how to make a report for First reply time and linked to the product feedback forums so you can leave your product request for our developers to consider for future updates.

    Explore recipe: Reporting on first reply time

    best regards. 

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