Configuring the sidebar navigation menu in a Guide theme

12 Comments

  • Brett Bowser
    Zendesk Community Team

    Hey Marco,

    Since this is a 3rd party theme, you'll want to reach out to the developers you purchased Lisfy from directly. They should help get your questions answered or at least point you in the right direction.

    I'll also leave this post open in case other users have experience using this theme.

    Cheers!

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  • Marco Haber

    Hey Brett -

    Thanks for the reply. Regretfully, although I have now made 3 separate attempts to communicate with the Lisfy developers, I have not received any response whatsoever. Perhaps someone else in this forum will be able to offer up some insights about configuring the sidebar navigation.

    Best regards.

     

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  • Marco Haber

    Hi again Brett -

    Since I am not getting any response whatsoever from the folks / developers who put out the Lisfy theme, I am thinking about purchasing the Multilevel Sidebar Menu Plugin that Zendesk offers directly. A few questions:

    1. Do you know if this plugin works with the Lisfy theme?

    2. Does the plugin generally work 'out of the box'?

    2. Do you think I would run into any compatibility issues / programmatic conflicts over the fact that our instance of the Lisfy theme already shipped with an Expandable Multi-Level Menu option? (There may be a way to disable the Menu option that shipped with the Lisfy theme; I am not sure on that.)

    3. Would we be able to get support from Zendesk if we ran into an issue with Zendesk's Menu plugin?

    Thanks again for your feedback and support.

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  • Brett Bowser
    Zendesk Community Team

    Hey Marco,

    I'm not aware of a Zendesk published Multilevel Sidebar Menu plugin. Do you have a link that references this plugin anywhere? Since I have no experience with Lisfy, I can't say whether or not the plugin would work alongside their theme. Most likely you'll need to do some testing on your end if you're unable to get ahold of their support team.

    Whether or not we support the plugin and if it'll work out of the box depends on the plugin you're referencing. If you can send me a link I can definitely take a look for you.

    Thanks!

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  • Marco Haber

    Hey Brett -

    Thanks, as always, for the prompt reply. I think you may be correct: The Sidebar Menu Plugin I was referring to is actually put out by Diziana. They are a 'Zendesk-Authorized Solution Provider', but perhaps this does not make a difference with respect to getting direct support from Zendesk. Perhaps I will reach out to Diziana directly and cross my fingers about getting a response. If you have any other suggestions or ideas about getting a multi-level menu to actually work properly with a 3rd-party theme, that would be most appreciated.

    Best regards.

    Marco

     

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  • Brett Bowser
    Zendesk Community Team

    Hey Marco,

    I would definitely reach out to Diziana directly as they're pretty responsive when users contact them :)

    I'll keep my eyes open for any other alternatives solutions for you!

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  • Marco Haber

    Thanks Brett. Yes -- I sent them a message.

    Appreciate your input.

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  • Zoe White

    Hi Marco,

    Did you ever find a solution to adding the properly nested subsections to the Navigation Sidebar? I have the same problem (sections and subsections on the same level) and haven't been able to find a solution. Thanks!

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  • Devan - Community Manager
    Zendesk Community Team

    Hello Marco Haber,

    Were you able to find a solution after contacting Diziana?

    Thanks!

     

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  • Marco Haber

    Hello Zoe and Devan -

    With regards to our menu 'challenges', my solution has been to build out my own custom menu. I am not quite done yet, but I have made solid progress and now have sections and subsections properly nested in the layout. Basically, I make a couple of AJAX calls to the JSON files generated by Zendesk in order to pull all of the category and section data into the Guide. The data is rendered in an unordered list and I then use jQuery methods to move individual items (Categories, Sections) around so that the menu takes on the correct structure. It has been a fair amount of work but -- since I am building the menu from the ground up -- I now have complete control over its structure and layout. If you have someone available in your organization who has some fluency with web development, you might consider going the 'custom' route.

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  • Zoe White

    Thank both of you for following up on this. Marco, thanks for the advice - I wanted to see how far I could muddle through before calling in the programmers. $200 is a bit steep just to properly nest the categories, so I guess we'll also go the "custom" route.

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  • Marco Haber

    Hey Zoe -

    Actually -- when you consider what it takes (potentially) to build out a custom solution from the ground up, I do not think that $200 to fix the nesting problem is bad at all.  I just wasn't convinced that buying the other menu product WOULD actually solve the problem, so I started exploring the idea of building out a custom solution. When I saw that I was making progress with the challenge, I just pushed forward and am now on my way to having something that works as my client wants.

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