session expiration longer than 8 hours but less than 2 weeks



  • Caroline Kello
    Zendesk Product Manager


    Thanks for taking the time to write up a post. Quick question for you; what's the pain point in your current workflow with this missing? Would be great to have a bit of context around your use case. 

    Thanks again, Caroline

  • want24hrs

    Got a request that 8 hours was not long enough, was strange that next only option to provide them was longer than desired at 2 weeks.

  • K.C. Aarons

    Hi Caroline - We've added 4x10 shifts so the 8 hour limit is causing agents to login at least twice during their extended shifts.  It would be great to have the option to set specific agents to a 10 or 12 hour limit, while keeping the agents on the standard 5x8 shifts at the 8 hour access expiration point. 

  • JP Parrish

    Adding to this, It would be nice to get people through an extended workday (more than 8 hours) but not open the security risk to a full 2 weeks of an active session. 10, 12, 24 hours all would be reasonable intermediate options.


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