English (US)

Double Quotes Handling

Answered
Gef Faelden

I'm trying to write a custom attribute based on a custom field where a value has a double quote (") in it. I seem to have an error with this. 

What should be done so that it will accept a double quote in the string?

 

Thanks

6 Comments

  • Rob Stack
    • Edited
    Zendesk Documentation Team

    Hi Gef, I experimented and made this work by using the HTML code for a quote, &quot instead of the actual quote character. Here's the example attribute I used:

    "&quotStatus is&quot"+ " " +[Ticket status]+
    ". Ticket was created in "+ " " +[Ticket created - Year]+ "."

    and here is the results

    1
  • Connor Hays

    Hiya,

    Does this still work? It's not producing that result for me:

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Connor Hays, thanks for the question. I've just tested this and the quotes do work in a report if you click Chart Configuration > Chart, then set Text interpretation to "HTML"

    However, unfortunately, that doesn't work for the filter values as you show in your screenshot above, only the report results themself. I hope this helps!

    0
  • Connor Hays

    Hm, I see that now but it still doesn't solve my use case, which was to make excel hyperlinks work in the export. Not a breaking issue but it would be nice to be able to escape the quote character:

    0
  • Connor Hays

    Attaching a more legible screenshot and tagging Rob Stack :) 

    0
  • Rob Stack
    Zendesk Documentation Team

    Thanks Connor Hays, I tested this too and it seems not to be possible at this point. This is definitely worth posting in our Explore Feedback section at https://support.zendesk.com/hc/en-us/community/topics/360001200913. That way members of the product team will see it more easily and other people can vote on this request.
    Sorry I wasn't able to give you the answer you wanted.

    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post
Powered by Zendesk