It would be great if we could have the ability to create a new ticket from a forwarded email.
- End User 2 sent an email to End User 1
- End User 1 forwarded to email trail to us for action
- Unable to create a new ticket for End User 2 for us to action
- Created a new ticket with a copy of End User 2 email body, and our response written above the content of End User 2 email
- We receive a few of these requests and the number increases during certain periods like crisis situations. With the current workaround, the process is not efficient and time consuming.
- Ability to create a new ticket for End User 2 directly from End User 1's forwarded email.
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