Create a ticket from a forwarded email

3 Comments

  • Nicole - Community Manager
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    Thank you for providing that detailed feedback, Jhosie. We'll be sure your post is shared with the product manager for this area of the product.

    1
  • Jhosie Rosidi
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    Thanks Nicole!

    0
  • Bob Sherer
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    Jhosie,

    I believe you can simply delete the content, including the From: line, for End User 1 and the forwarding logic will use End User 2 as the Requester. I understand that it grabs the first From: line on forwarded emails. That can save you some steps!

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