Multi Brand forgot password screen

Answered

1 Comments

  • Elissa
    Zendesk Community Team

    Hello Dimitris Dimitriou,

     

    Thank you for posting! I definitely understand why this would be a major issue for multi-brand functionality.

    First, this is an excellent candidate for product feedback. I want to encourage you to share this in the product feedback community section to get it on the radar of our product team for future fixes. You can find more detail on that in our Product Feedback for Guide.

    In the meantime, I was able to find a workaround that may help. It seems that the branded message you shared only shows up when "Customer" settings, under the Admin Icon > Settings > Customers, are set up in one particular way. The branded message will only show if:

    1. You have NOT enabled "Allow users to view and edit their profile data" but
    2. You HAVE enabled "Allow users to change their password".

    If you disable "allow users to change their password" they will not have the option to reset their password at all and will have to email you instead (thus avoiding seeing any branded message entirely). Alternatively, if you enable "allow users to view and edit their profile data" you will find the message instead is unbranded:

     

    I recognize this is not a perfect fix! So I do still encourage you to submit product feedback, but I hope that helps in the meantime to get you where you need to be!

     

    Please let me know if you have any questions or trouble!

    Best Regards.

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