Kaltura Support

14 Comments

  • Nicole Saunders
    Zendesk Community Team

    Thanks for the input, Jon. We'll be interested to see if this is a common need for users. If others use Kaltura and would like to see support for it, please up vote Jon's suggestion.

    0
  • Whitney Mitchell

    We definitely need this!!

    3
  • Josh Wein

    We need this too. All our our Help Center articles are video tutorials, which do not appear in the web widget!

    4
  • kevin saunders

    This is a great idea! It would be a massive boon to our workflow!! 

    3
  • Samuel Lee

    This feature would be great to have and would be a huge asset!

    2
  • Erin Howell

    +1 for this, I would love to see this added to our widget too! We could really use it since we also use Kaltura! Great idea!

     

    2
  • Connie Shin

    Yes, we really need support for Kaltura videos! It would be a game changer for our team and incredibly beneficial for our users since most of our tutorials are video based. Please let us know if this feature will be available soon!

    1
  • Maren Lacy

    This would change the game for us--practically all of our help center content is video tutorials, and not always accessible for clients. Would love to see this!

    1
  • Anna Huynh

    This would be awesome and a total game-changer. Please consider adding this!!

    1
  • Josh Wein

    9 people collectively have reported a need for this in under 2 months. Please let us know if a partnership with Kaltura is on the horizon.

    1
  • Allan Wong

    I would like to see this addition as well! I have many customers where their policies prevent access to Youtube, Vimeo, and many mainstream video links

    Providing video help is a main resource of ours! 

    1
  • David Johnston

    This would be very beneficial for supporting compliance heavy industries!

    1
  • Jon Schlueter

    Nicole Saunders where do we stand with this?  Can you kindly push for this to be added to your product roadmap?  Again, a lot of enterprise customers block YouTube and Vimeo, so we need another solution to host our videos for our Zendesk help center.

    1
  • Josh Wein

    The Web Widget is fantastic but would greatly benefit from this product update. Currently, Kaltura videos do not appear in the web widget at all - only a blank space, causing frustration and confusion for our customers. Having a notecard/alert that the article contains video media would be more helpful than the blank screen. Can this be implemented for the time being?

    0

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