• Nicole S.

  • February 25, 2020 20:15

  Zendesk Community Team

  Hi Jacob - 

  Thanks for your feedback. Can you tell us more about what aspects you would want to be able to report on and in what way? How does this impact your workflow? 

• Jacob Harper

  • February 26, 2020 13:15

  Nicole - we would love to report on both internal and public comments. 

• Marie-Cathrine Sørensen

  • March 30, 2020 11:25

  Community Moderator

  Hi Jacob,

  It is possible to report on both internal and public comments in the 'Ticket updates' dataset using the metrics 'Public comments' and 'Internal comments'. 

  Did you have a specific query in mind that you would like to create?

  #helpsome regards,
  Marie-Cathrine Sørensen
  Business Intelligence Analyst @ helphouse.io

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