Sound notification when chats are in queue



  • Ramin Shokrizadeh
    Zendesk Product Manager

    kristofer mallia this behaviour depends on the routing settings of the account and if the agent is in all departments. By using assigned mode, you only get notified of chats pushed to you (vs. broadcast which is to everyone)

    If you are an agent that does not get chats directly and only via transfers, get yourself unassigned from all departments in the account and you should not get notified (assuming all your chats have a department assigned to it)

  • kristofer mallia

    I will try this out and get back to you


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