I have a query for daily chat numbers, with missed and answered chat values, I create this in chats dataset on explore. It looks fine, on its own. But there's another query i create in tickets dataset, which includes all tickets and filters them by ticket channel (web, chat and e-mail) they are both on d_count, but chat data set shows less chats than chat channel tickets. Can you explain why this two values differ?
Please sign in to leave a comment.