Fire trigger (including Notification) based on Number of CC on a ticket

10 Comments

  • Brett Bowser
    Zendesk Community Team

    This is awesome. Thanks for taking the time to share this Ash!

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  • Ash Divay

    I updated the code , the previous code was replacing existing tags, this one will just add new tags

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  • Fabio Strasser

    Hey Ash, how did you know about the "ticket.ccs.size" thing? Is there some kind of cataloge where I could look that up?

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Ash Divay,

    Would you be able to share how you knew about the "ticket.ccs.size" function. 

    Best regards. 

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  • Fabio Strasser

    I think it might be a secret he wants to keep! ;-)

    Ash Divay Devan - Community Manager

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  • Ash Divay

    Fabio Strasser Devan - Community Manager 

    Hi, sorry I missed this.

    I got it from the Shopify liquid GitHub page https://shopify.github.io/liquid/filters/size/

    Thanks

    Ash

     

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  • Fabio Strasser

    Ash Divay thanks!

    So you just took a guess that his might work? 

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  • Ash Divay

    Fabio Strasser

    I am sorry to disappoint you , and yes i took a guess based on the information available on that page i mentioned. And it worked.

    Light bulb moment was this line : "Returns the number of characters in a string or the number of items in an array."

    Hope , my "Guess" is worthy.

    Let me know if its not. I will refrain from posting anymore guesses.

     

    Thanks

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  • Fabio Strasser

    Didn't want to offend. Just wanted to know if you had any additional information. ;-)

    Thanks again Ash Divay !

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  • Ash Divay

    Fabio Strasser - Sorry i misunderstood your comment.

     

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