Open a chat session with a user prior created by API

1 Comments

  • Bryan - Community Manager
    Zendesk Developer Support

    Hi Cédric Nicolas -- this sounds like a combination of a web service that you would maintain that accepts requests from those SMS links, then implements a Chat session using either the default web widget or a custom web widget (using the Web SDK) that implement authentication against that particular user (see reference https://developer.zendesk.com/embeddables/docs/widget/settings#authenticate).

    For others in the community with a similar use case, please share any solutions that you may have tried as well!

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