We have a lot of customers contacting us via Zendesk Talk with support questions, and often we end up sending an e-mail with guides so the customer can try to solve the issue themselves. Is it possible to send out a text message while still on call with the customer?
If possible, could this be done by a macro with predefined content?
We have looked into the proactive text-trigger, however we've been unable to make this work while on call with a customer.
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