Send text during call


  • Molly
    Zendesk Customer Success

    Hi there!

    Are you updating the ticket while on the call? In order for a trigger to fire and the notification to go out, you would have to post an update to the ticket. A macro would be a great option for this because it could apply a tag similar to the trigger for the proactive text trigger. If you're still having issues with this, please reach out to support for troubleshooting.


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