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Feedback on Built by Zendesk Apps: General Guidelines

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Tiffany Green
  • Edited
Zendesk team member

We want to hear from you! One of the benefits of Built by Zendesk apps is that we’re always making improvements and fixes to the apps. To do the best job of that for you, we’d love to know what additional features would be most helpful with your specific challenges. We cannot guarantee that we’ll implement every feature request, but seeing what features the most people are excited about will help us determine our improvements! So, please feel free to comment in the specific app thread with information on what features you’d like to see. If you see a feature that someone else has described that you’d also like, please up-vote it using the up and down arrows at the lower left of the app's topic post. Thanks!

Want more information on how to write a good feedback post? Read more here: https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post

3 Comments

  • Jordan Prangnell
    • Edited

    Hi 

    We have multiple support addresses (over 100) - what we would find useful is that the app will automatically select the email address we are going to send our support request from based on the group / assignee on the ticket. 

    We're aware this does it automatically for inbound tickets and you can filter down the support email address through JSON and relevant groups that user is in but for us the agent still has multiple addresses to select from each time. 

    Our particular issue is with raising Zendesk tickets proactively to the customer. 

    Thanks

    0
  • Tiffany Green
    • Edited
    Zendesk team member

    Hi Jordan - I'm guessing that you're referring to the Select an Address app? Is that correct? This particular topic is just general information about Built by Zendesk apps, but you can find the specific feedback thread for Select an Address here: https://support.zendesk.com/hc/en-us/community/posts/360040170833-Official-feedback-thread-for-Select-an-Address-app

    Thanks for the suggestion!

    0
  • Paul Loeb

    What's the point of writing one of these requests if no one from your team ever commits to building anything? This has been open for over 7 years

    https://support.zendesk.com/hc/en-us/community/posts/203448586-JIRA-integration-supports-attachments

    0

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