I know you cannot edit internal notes and understand the reasoning behind it. With our workflow, requests are constantly changing so instead of having to update the internal note, we're having to add several separate internal notes which can be daunting to sort through. My suggestion would be to allow edits to internal notes but have a comment history that is hidden that cannot be altered, similar to the Facebook feature. This would allow us to consolidate our comments into one internal note but also see a history of that for verification purposes at a later date.
Please sign in to leave a comment.