We have ticket targets on our team that are based around # Tickets Assigned. Our agents are asking if they could have access to a report that shows them their daily breakdowns. Ideally, I'd like to give them access to their own numbers without letting them see everyone else's.
Is it possible to set up a report like this? I guess it'd be something like "My Assigned Ticket Numbers", where they could fill in a date range and just see their own stats.
Please sign in to leave a comment.