I am interested in switching to Zendesk talk as our phone contract is ending soon. For me one of the main selling points is the fact that the customer information and tickets will be shown when they make a call. However in order for this to happen I need to actually have the customers phone numbers saved on the platform.
What I was therefore wondering is whether there is an app or a planned feature on Zendesk that would scan the customer signatures to gather their contact information? We mostly work B2B and all our clients have their information in their signatures, like their emails, phone numbers, websites etc.
I have seen that Hubspot does this automatically for every email. They extract this info for me from the signature and domain name which is extremely useful for me when doing Sales. However I want to be able to use these features for our Customer Support as well.
I am very interested in how this could be done, as entering details every single time is too manual and will take very long.
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