New agent interface - Requester informations

5 Comments

  • Andrew J
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    Hello Nicolas,

    Custom user fields are already available under Admin (gear icon) > Manage > User Fields. There is no option to hide user fields unless perhaps using a custom app.  But at least you can add whatever you require :)

     

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  • Nicolas
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    Hello Andrew,

    I'm afraid I don't understand : I already have many customer user fields :)

    My question is about the new agent interface that don't let the choice to show or hide them on "User" tab.

     

    Are we talking about the same thing ?

    Cheers,

    Nicolas.

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  • Andrew J
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    What screen are you seeing this on?  I don't see the user tab there.

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  • Nicolas
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    It's the new zendesk agent workspace like described here : https://support.zendesk.com/hc/fr/articles/360024218473 (english version : https://support.zendesk.com/hc/fr/articles/360024218473).

    Nicolas.

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  • Andrew J
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    Thanks - seems like this is an EAP - or a product I don't have anyway.  I'll see if one of the community staff can help feed this the right way!

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