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26 Comments

  • Official comment
    Cheyanne Faulkner
    Zendesk Community Team

    Hi all, 

    We would like to invite you to the next USA National User Group focused on Explore. 

    TuesdayJuly 28, 2020
    11am PST/12pm MST/1pm CST/2pm EST

    This Zendesk User Group is focused on using strategic metrics to tell value-driven stories in your organization. Join Zendesk as we bring together our User community to network, discuss data and analytics, and best practices to help you stay engaged with your customers.

    There will be Regional Breakouts to network with other local customers. 

    Register Here

  • Brandon Tidd
    Community Moderator

    Hi Nicole,

    Fantastic!  

    • Who you would like to connect with 
      I would be open to meeting with other users in my area and/or others in my industry 
       
    • Where in the world you are (state, country, or region)
      Cleveland, Ohio

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Advanced

    • Your business' industry (if you want to connect with others in that field) 
      Marketing & Technology

    Looking forward to learning more!

    Brandon

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  • Abel

    Hi all,

    It's a great idea!

    • Who you would like to connect with 
      People who can help me in Zendesk 
       
    • Where in the world you are (state, country, or region) 
      Valencia, Spain

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Intermediate

    • Your business' industry (if you want to connect with others in that field)
      Banking and investment

    • What language you would  prefer to have the meeting in
      Spanish or english

    Abel,

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  • Nicole S.
    Zendesk Community Team

    Thanks, Abel! Once we get a few more responses, we'll get some groups coordinated. Stay tuned!

     

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  • Steve Morrell
    • Who you would like to connect with - Other support professionals, especially managers 
    • Where in the world you are (state, country, or region)  - UK, but happy to talk to anyone in Europe
    • Your general level of experience with Zendesk (beginner, intermediate, or advanced?) - Intermediate. Have a complex enough system, but don't use many advanced features/
    • Your business' industry (if you want to connect with others in that field) - B2B software, Engineering
    • What language you would  prefer to have the meeting in - English
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  • Devan - Community Manager
    Zendesk Community Team

    Great post Steve! 

    We'll let you know when we're ready to announce the groups we have planned based on your feedback. 

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  • Tyler Dutch

    It's a great idea!

    • Who you would like to connect with 
      People who can help me in Zendesk 
       
    • Where in the world you are (state, country, or region) 
      Washington DC
    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Intermediate

    • Your business' industry (if you want to connect with others in that field)
      Finance/Tech

    • What language you would  prefer to have the meeting in
      english
    0
  • Nicole S.
    Zendesk Community Team

    Thanks for posting, Tyler. Is there anything in particular you're working through right now that you need help with, or are you just looking for more general conversation/best practices? 

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  • Romain Rodriguez

    Hi all

    Amazing idea!

    • Who you would like to connect with 
      People who can help me in Zendesk but also give me some tips in my job
       
    • Where in the world you are (state, country, or region) 
      Between Paris and Tunis
    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Intermediate

    • Your business' industry (if you want to connect with others in that field)
      SAAS/ Software POSE
    • What language you would  prefer to have the meeting in
      French and English
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  • Cheyanne Faulkner
    Zendesk Community Team

    Hi Tyler, 

    We have a DC Metro user group coming up on May 13th! Here is the link to register and if you follow the Mid-Atlantic page on user groups and meetups you will get notified when there is a new event posted or if theres a conversation to join. Hope you can make it!

    0
  • Cyn Armistead
    • Who you would like to connect with 
      Other Zendesk users
       
    • Where in the world you are (state, country, or region) 
      Atlanta, GA (suburbs, actually)
    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Intermediate

    • Your business' industry (if you want to connect with others in that field)
      SaaS (Travel)

    • What language you would  prefer to have the meeting in
      English
    0
  • Pete Szotkowski

    Awesome! When do the meetups start?

    • Who you would like to connect with 
      Zendesk Sell users 
       
    • Where in the world you are (state, country, or region) 
      Madison, Wisconsin
    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Intermediate/Advanced

    • Your business' industry (if you want to connect with others in that field)
      Construction

    • What language you would  prefer to have the meeting in
      English
    0
  • Ethan Stanislawski
    • Who you would like to connect with

    Fellow Zendesk admins looking to possibly become certified, in particular, those who use it more for a success function.

    • Where in the world you are (state, country, or region)

    Los Angeles, CA

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 

    Advanced

    • Your business' industry (if you want to connect with others in that field)

    Legal Tech

    • What language you would  prefer to have the meeting in

    English

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  • Chris Bulin
    Community Moderator

    I love this idea!

    • Who you would like to connect with:
      I would be open to meeting with other users in my region and/or others in my industry 
       
    • Where in the world you are (state, country, or region)
      Ann Arbor, Michigan

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Advanced

    • Your business' industry (if you want to connect with others in that field) 
      Educational Technology
    • Language
      English

     

    0
  • Nicole S.
    Zendesk Community Team

    Hi Cyn Armistead, Pete Szotkowski, Ethan Stanislawski and Chris Bulin - now that we've got a few more folks engaging on this thread, we can get some groups going. We'll be in touch next week with some opportunities - stay tuned!

     

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  • sarah
    • Who you would like to connect with  - Those starting to use API features for Zendesk Support

    • Where in the world you are (state, country, or region)  - UK

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?)  Admin Intermediate, Developer Novice

    • Your business' industry (if you want to connect with others in that field) - Energy

    • What language you would  prefer to have the meeting in - English

    Regards,

    Sarah 

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  • Shelley

    What a great idea!!  

    Who you would like to connect with?  Looking at re-do our helpdedesk/Guide.  We were registered to attend the conference this year.

    Where in the world you are - Canada

    Your general level of experience with Zendesk - Intermediate

    Your business' industry - Financial software

    What language - English

     

    Thanks!

     

    Shelley

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  • Caroline Thompson
    • Who you would like to connect with 
      i.e. would you want to talk to other users in your area? Others in your industry? 
       
    • Where in the world you are (state, country, or region) UK

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) beginner/intermed

    • Your business' industry (if you want to connect with others in that field)Training

    • What language you would  prefer to have the meeting in English
    0
  • Catherine Michalak
    Community Moderator

    Hi there,

    This is a great idea and I would love to be able to connect with others within the same field and especially using Zendesk for a similar service as we do.

    • Purpose - Connect with anyone using Zendesk for HR support providing service to employees (internal customers) to share best practices

    • Location - Amsterdam, the Netherlands

    • Level of experience with Zendesk - Intermediate

    • Preferred language: English
    0
  • Montana

    I'd love to do this!

    • Who you would like to connect with: both users in my area and users in my industry (especially interested in users in the same industry!)
       
    • Where in the world you are: Austin, TX US

    •  Your general level of experience with Zendesk - Advanced (non-dev)

    • Your business' industry - e-learning/ed tech 

    • What language you would  prefer to have the meeting in - English 
    0
  • Peter Hochstrasser

    Hi there - I'd like to participate!

     

    • Who you would like to connect with 
      worldwide with my type of interests, and local users
       
    • Where in the world you are (state, country, or region)
      Zürich, Switzerland 

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Advanced user / admin / developer with API but not plugins

    • Your business' industry (if you want to connect with others in that field)
      Software development, workflow engines and fintech industry

    • What language you would  prefer to have the meeting in
      English or German
    0
  • Venkat Yentrapati
    • Who you would like to connect with 
      I would be open to meeting with other users who enable better Zendesk Techniques while making great use of the system.
       
    • Where in the world you are (state, country, or region)
      Auckland, New Zealand

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      Intermediate

    • Your business' industry (if you want to connect with others in that field) 
      Telecommunications, HRIS, Education 
    0
  • De Anna Allen

    Hi! My name is DeA. 

    Admin responsible for writing product documentation, theme customization, search and engagement analytics, and building engagement in the Community. 

    • Who you would like to connect with - Other Guide Admins & Community Managers. Users of Zendesk Explorer. And anyone studying for Guide Certification or with similar responsibilities as mine above. Or integrating Zendesk w/ Jira. 
       
    • Location  - Bay Area, California USA

    • Level of experience with Zendesk - Intermediate. Use the app daily and completed Guide Training

    • Business industry - SaSS & Data Science for Science/Biotech/Pharma

    • Preferred language for meet up - English

     

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  • Jeff Cospolich

    Hi, I'm Jeff.

     

    • Who you would like to connect with 
      Other users in my area, other users using ZD Support for internal clients/end users
      Those who have recently switched over from legacy reporting to Explore
       
    • Where in the world you are (state, country, or region) 
      Breckenridge, Colorado USA (mountain resort area, so would be interested in any Denver, CO user groups/meetups/etc)

    •  Your general level of experience with Zendesk (beginner, intermediate, or advanced?) 
      intermediate

    • Your business' industry (if you want to connect with others in that field)
      real estate development/hospitality

    • What language you would  prefer to have the meeting in
      English
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  • Cheyanne Faulkner
    Zendesk Community Team

    Jeff Cospolich we have an upcoming Explore User Group on July 28th. You can register here ! Hope to see you there! 

    1
  • Nicole S.
    Zendesk Community Team

    HI everyone - 

    Thank you so much for letting us know what you're interested in and who you want to connect with. Now that we've successfully launched our series of virtual user group meetups, we encourage you to follow the topic (hit the "follow" button on the topic page) to hear about additional upcoming events. 

    We also have individual threads for regions, and you can follow those posts as well to receive updates about upcoming opportunities. 

    We hope to see you at a future event! 

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