Answering a ticket takes me to 'Views', not Dashboard


  • JJ Miclat
    Zendesk Product Manager

    Hey Neil! 

    JJ here, PM at Zendesk, we actually deployed an update to fix this on March 25th - co-incidentally perhaps after your post. Could you check your instance again and report back if ticket resolution is behaving as expected now? 

    Submitting/closing a ticket (with the setting set to `Close tab`) should bring you to Views or Home, depending on where you initially opened the ticket from.

  • Neil Clayton

    yep, mucho-better-o. yay.


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