Chat window opening on page load

2 Comments

  • Ken Scott
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    This is what pops up every time the page is loaded in Microsoft IE and some versions of Google Chrome. How can we ensure that it stays minimized?

     

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  • Erika Camille Sundian
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    Hi Ken,

    Actually this is the normal behavior when there are agents online chat window will appear when page loads. 

    You can simply turn off the chat badge so that automatically the chat window is minimise, unless visitor clicks on it:
    Customizing the appearance of the widget

    Hope this helps and please do not hesitate to reply if you have more questions! 

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