3 Comments

  • Nicole - Community Manager
    Comment actions Permalink

    Hi Papa Bear, 

    I'm not sure I understand your question. It is an email address. 

    0
  • Papa Bear
    Comment actions Permalink

    Hi Nicole:

    thank you for your reply

    I mean, is this primary email a mailbox that can store mail (that is, the mail is stored on your own server), or is it just a dummy

     

     

    0
  • Rob Stack
    Comment actions Permalink

    Hi Papa Bear, the primary email is the email address that user uses to receive notifications from Zendesk Support. The mailbox is not a part of Support, it's the users own email account. There's a bit more information at https://support.zendesk.com/hc/en-us/articles/203690996

     

    0

Please sign in to leave a comment.

Powered by Zendesk