The email adress


  • Nicole S.
    Zendesk Community Team

    Hi Papa Bear, 

    I'm not sure I understand your question. It is an email address. 

  • Papa Bear

    Hi Nicole:

    thank you for your reply

    I mean, is this primary email a mailbox that can store mail (that is, the mail is stored on your own server), or is it just a dummy



  • Rob Stack
    Zendesk Documentation Team

    Hi Papa Bear, the primary email is the email address that user uses to receive notifications from Zendesk Support. The mailbox is not a part of Support, it's the users own email account. There's a bit more information at



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