Your company is doubling year over year. How do you scale a team, yet keep Day 1 Culture? How can you move at the speed of light without sacrificing the quality of service?
Taking ownership, deepening relationships are just the beginning...
∙ Deep Connection Between Product + Support
∙ How to gather/respond to customer feedback?
∙ The Science of Motivating Your Team to Win
Kate Garcia is the VP of Sales at Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Previously she held sales leadership roles at Rearden Commerce and Coupa Software.
Jen Burton started her career in CS at Amazon, back when the entire department fit in a single building in downtown Seattle. Over the past 20 years, she’s created service strategies for user-generated content, SAAS products, and massive online communities. She is now leading support at Digit, a fintech company making financial health effortless for everyone.
Brandon Rhea has been with Fandom (formerly Wikia) for his entire professional career. He started part-time in college in 2010 on the Community Support team and transitioned into supporting marketing, editorial, and community alike. He built and led a community video production team, led the company’s product adoption efforts with the Fandom community, and currently is VP of TV, Movies, and Anime (along with Customer Support). His focus is on growing consumer engagement and supporting community members and customers. Fun fact: he worked with Jen for 7 years.
Justine Matison is the Head of Customer Service and Support at Lever. Lever’s platform enables high growth companies to achieve their hiring goals and unlock insights spanning the talent life-cycle, from candidate engagement through employee engagement. Lever manages service levels and high customer satisfaction for each of their Service Offerings across a multi-tiered support organization.
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