I am trying to plot the CSAT survey response rates based on the time of day that the survey email was sent. I just read a blog that suggests that if you can identify this time of day you can plan to send your surveys in that window of time and drive up your response rate %. We are running at about a 12% response rate and I feel we can do much better than that.
Right now I have the following which shows, by time of day, total tickets, tickets survey'd and tickets responded to.
I want to plot a line across this showing the actual % that were responded to and I'm stuck, Has anyone ever done anything like this?
Any help would be appreciated.
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