Agent Chat History

March 31, 2020 08:58

https://support.zendesk.com/hc/en-us/community/posts/360029592793-Agent-to-Agent-Chat-History-for-Admins-Only?input_string=Agent%20Chat%20History#comment-overview

Hello. In the post at the link above. I think many of your clients need the function of saving correspondence between agents in different groups. This applies to the Chat application. Function similar to chat history between client and agent. Is there any news on this development? Thanks.

1 Comments

Kirill Ivanov
- March 31, 2020 08:59
Also this question was raised in this post.

https://support.zendesk.com/hc/en-us/community/posts/360029396434-Internal-Chats-?input_string=Agent%20Chat%20History

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