Zendesk Knowledge Capture Link Tracking in Google Analytics

1 Comments

  • Travis Tubbs

    I too would like to capture Knowledge Capture link usage in Google Analytics.

    In my quick testing in the sandbox, I do see the links the end users receives are formatted as such:
    https://{subdomain}.zendesk.com/hc/{locale}/articles/{article_id}-{article_title}?source=search&auth_token={token}

    I'd love to know more about the "source" parameter. What other values could it have? Is "search" always associated with Knowledge Capture?

    It'd be great to get some more information from Zendesk on this and if this is an accurate way to track Knowledge Capture links in Google Analytics.

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