I was encouraged to write this post by one of the Zendesk Customer Advocate's after asking them this question.
Our agents use Knowledge Capture to supply links to our Knowledge Guide, to our customers via email, that lives on Zendesk Guide.
Our Analytics team want to be able to track the traffic that these Knowledge Capture links generate via Google Analytics.
I now understand that Knowledge Capture does not currently add any tagging to the link in order that we can separate out this traffic in Google Analytics, though it'd be incredibly useful if it did.
Has anyone else had this problem, and is there something we would need to do in order to create a workaround?
Thanks in advance.
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