Zendesk Explore - showing #tickets created and #tickets solved by week

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2 Comments

  • Marie-Cathrine Sørensen
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    Hi Martin,

    From your post, I can't see what dataset you are using. But I would suggest that you use the 'Ticket updates' dataset as this gives you access to the attribute collection 'Time - Ticket update' which is similar to 'Event' in Insights. 

    #helpsome regards,
    Marie-Cathrine Sørensen
    Business Intelligence Analyst @ helphouse.io

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  • Martin Cook
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    Hi Marle-Cathrine - You are a genius!!  Thanks so much for your reply - as you can see (and I hope this helps others searching for the same) the output is right on the money.

    Thanks again!

    Martin

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