Reporting on business hours when a schedule is changed during ticket life-cycle



  • Devan - Community Manager
    Zendesk Community Team

    Hello Alex Gillum-Webb,

    Currently, we are looking into developing this functionality for future updates, and our product team is aware of this limitation. I'm going to share your use case with our developers so they can consider implementing this functionality in a future update. Appreciate the great question, and please let us know if we can help in any other way.

    Best Regards. 


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