Hello. I would like to suggest the following improvement in the Chat application.
Separation of customers by language of their treatment. We are faced with such a situation that we need to separate customers by their language, when accessing from one site. But this site will be used by customers in both Russian and English. That is, the widget will recognize the language of the client and assign it the desired tag. For example, "English". And the corresponding trigger will direct the client to the desired agent or group. The trigger will work according to the following principle: If the call came from the site ______. Com, the client is assigned the tag "English", then send the chat to a specific agent or group. I understand that such tags can be assigned to the client manually when accessing. But this forwarding will only work the next time the client contacts. And I would like to immediately automate this process.
We would be very pleased with this feature.
Or can there be any other options for solving our problem?