Search multiple tickets by IDs

Answered

2 Comments

  • Sushant Awalekar
    Community Moderator

    Hi James,

    On Zendesk UI You can't search or a view to display multiple tickets by the IDs, But zendesk  has REST API to achieve this, where you can just pass the ticket ids to get the result like below

    https://subdomain.zendesk.com/api/v2/tickets/show_many.json?ids={}


    You can find more on show multiple tickets here


    Hope this helps!!


    Regards,
    Sushant

    1
  • Jonathan March
    Community Moderator

    (Also responding to the same inquiry from another user):

    As Sushant commented, there's no direct way to do this. If his API suggestion is beyond your bandwidth, then:

    * if the list of ticket numbers is ad-hoc / one-time, then copy/pasting the ticket numbers one-by-one into the search bar is probably your best bet.

    * If you are preparing a list of ticket numbers to communicate to another person, then the easiest is probably just to paste them one-by-one into another ticket, like "#123 #234 #345" where they become a series of clickable links.

    * Or if you copy the full zendesk ticket URLs into an email or other doc that supports clickable links, they can be quickly opened, but still one-by-one. Note that for this to work as desired with all ticket tabs in the same browser tab, you need a browser extension like Quicktab https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf 

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