Downloading queries give only raw data



  • Official comment
    Vincent Dollet
    Zendesk Product Manager

    Hi Kirsten, Ruth, many thanks for reaching out.

    When exporting data as an Excel file, I fully appreciate the importance of respecting the layout that you defined in the Query Builder. We are planning to improve our PDF and Excel exports in H2 2020, as part of the which we intend to address this limitation.

    Kind regards


  • Ruth Nogueron

    I agree, it is very frustrating not to be able to choose whether to keep the attribute cells merged and include active filters when downloading the report.

  • Kirsten

    Hi! Great to see this is already being planned! Any updates on the timeline for this?

  • Brett Bowser
    Zendesk Community Team

    Hey Kirsten,

    No additional information to provide at this time. Most likely this will be released as part of an Early Access Program so I would recommend bookmarking this page and check into the Early Access Programs to see if it becomes available.

    Let me know if you have any other questions!


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