How is Zendesk giving customers visibility into Explore feature needs & implementation timelines?



  • Eugene Orman
    Zendesk Product Manager

    Hi Eric, 

    This is a very good question. 

    Here is the article that covers the main differences between Insights and Explore - It is slightly out of date. We will work on adding more feature to it and to keep it updated. 

    Thank you for bringing this up.

  • Eric Haley

    Thank you, Eugene. More transparency into the timing and status of the pending and queued-up feature additions would be enormously helpful as the transition deadline approaches. 


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